Microsoft Dynamics 365 Customer Service Consultant (d/w/m)
Microsoft Dynamics 365 Customer Service Consultant (d/w/m)
About the job
Our client is actively hiring!
Since 2001, this established company with over 200 employees has been dedicated to the successful implementation and continuous development of Microsoft products. Specializing in Microsoft business applications, with a focus on D365 Customer Service, the company ensures long-term customer satisfaction through expert consulting, reliable project execution, and 24/7 support.
As part of its commitment to digital transformation, the company helps customers unlock their full innovation potential while continuously expanding its portfolio in software-as-a-service and consulting.
To support its Swiss team on international projects, the company is seeking a D365 Customer Service Consultant to join as soon as possible. Professionals with experience in customer engagement, marketing, or field service are also encouraged to apply.
Your Responsibilities:
- Actively consult with customers by participating in meetings and workshops alongside other specialists to analyze, document, and translate business processes into technical solutions.
- Configure and customize the Microsoft Dynamics 365 Customer Service system.
- Create detailed specifications and coordinate handovers to the development team.
- Conduct quality assurance and testing to ensure successful implementation of operational requirements.
- Maintain thorough documentation of processes and project activities in DevOps.
- Support pre-sales activities in Switzerland and internationally as needed.
Your Profile:
- Degree in computer science, information technology, or a related field.
- 3–5 years of experience in consulting for Microsoft Dynamics 365 Customer Engagement projects.
- Strong sense of responsibility, organizational skills, and a collaborative mindset.
- Willingness to travel for on-site customer engagements.
- Fluent in German and English, both written and spoken.
What the Company Offers:
Employees can expect challenging and diverse tasks within a motivated team and a growing company. The company works on international projects with leading businesses in various industries while leveraging the latest Microsoft technologies. Additionally, it provides opportunities for professional development and the flexibility of remote work.
The company offers an attractive compensation model, ongoing training, and flexible working hours. Even pets are welcome in the office.
A respectful and friendly workplace culture is a priority. Regular employee events foster strong team spirit and help colleagues connect within the organization.
Diversity & Inclusion
Diversity is valued and embraced. Applications from all gender identities and individuals with disabilities are warmly welcomed.
Excited to make a difference? Apply today!
